Refund Policy

  • Refund policy
    1. If you are unhappy with any purchase (not including final sale and/or discounted sale items) you have made on the Wood & Salt website, we would be happy for you to return the product.
    2. To return the product, you must inform Wood & Salt  within 48 hours of receiving the product. You may do this by emailing us
    3. The product must then be returned to Wood & Salt  within 15 days.
    4. All products that are returned must be returned unused in their original packaging with all relevant price/care tags on the product.
    5. All goods returned will be inspected for usage and any damage by the customer. Returned goods found to be used will not be accepted by Wood & Salt .
    6. Once a returned product is accepted by us, Wood & Salt  will send you a coupon code with the equivalent store credit for you to use on our website in the future.
  • Refund Policy for damaged or defective goods
    1. If you receive a product that is damaged or defective, you must inform Wood & Salt  within 48 hours of receiving the product. You may do this by emailing us on rangeelashipping@gmail.com.
    2. The product must then be returned to Wood & Salt  within 15 days.
    3. All products that are returned must be returned unused in their original packaging with all relevant price/care tags on the product.
    4. All goods returned will be inspected for usage and any damage by the customer. Returned goods found to be used will not be accepted by Wood & Salt .
    5. Items that are discounted or on sale and are damaged or defective are eligible for return. Please follow the same return procedure mentioned in points 1-4 for returns of any damaged or defective discounted or sale goods.
  • Cancellations
  1. Wood & Salt  will accept changes to an order if it has not been shipped from the warehouse within 24 hours of the order being placed.
  2. Goods that have been shipped from the warehouse cannot be cancelled.
  3. Goods that are ordered with no address and are for a pick up or special delivery where the client is arranging delivery need to be picked up/ dispatched from the Wood & Salt  warehouse within 72 hours.
  4. Wood & Salt  does not provide storage facilities for goods not picked up or dispatched in case of special arrangements being made by the client. In this case, we take no responsibility for sold goods past 7 working days of the goods being with Wood & Salt